Customer Support

Do you have questions about our products, your order, or our return policy? Our team is here to help! Feel free to contact us via the form below or by email. We strive to respond within 24-48 hours on business days.

Contact Information:

📧 Email: support@dearhazel.com

Business Information:

Company Registration Number: 85966592 | VAT ID: NL004167921B42

Customer Service Hours:

📅 Monday to Friday: 8:00 AM - 6:00 PM (CET)
📅 Saturday: 9:00 AM - 5:00 PM (CET)
📅 Sunday: Closed

Or simply fill out the contact form, and we’ll get back to you as soon as possible!

Payment Methods

When placing an order on our online store, you can choose from the following payment methods:

Credit Cards (Visa, Mastercard, American Express, Discover, UnionPay)
Apple Pay
Google Pay
PayPal

We use a secure SSL connection to protect your internet connection and safeguard your sensitive data.

Not Satisfied? Easy Returns

We offer a 28-day return policy. This means you have 28 days from the date you receive your item to request a return.

Give your sofa a fresh new look – in seconds!

Tired of worn-out sofa fabric or pet hair everywhere? Our Premium Stretch Sofa Cover instantly transforms your living space with a clean, modern look. Designed to fit almost any couch, it’s ideal for families, pet owners, or anyone who wants to protect their furniture. With its soft-touch fabric and anti-slip backing, this cover stays in place – no readjusting needed. Style and function, all in one smart solution.

Benefits:

All-Round Protection: Shields against dust, stains, pet hair, and everyday wear.
Easy to Wash & Maintain: Simply throw it in the washing machine and you’re done.
Flexible Fit: Ultra-stretchy fabric hugs your sofa like a glove – from single to 4-seaters.