Shipping policy

This policy is designed to give you a clear understanding of our shipping process and delivery times. Please read it carefully before placing an order.

Shipping Locations

This shipping policy applies to the United States and Australia.

Processing & Delivery Times

Order Cut-Off Time: 5:00 PM (GMT+01:00) Central European Time (Amsterdam)
Order Processing Time: 1-3 business days (Monday-Friday)
Estimated Delivery Time: 5-10 business days (Monday-Friday)

We strive to process and ship your order as quickly as possible. However, unforeseen delays due to customs, carrier issues, or peak shipping seasons may occasionally extend delivery times.

Shipping Costs

Free Standard Shipping – We cover the shipping costs for all orders, with no minimum purchase required.
All our products are delivered directly to your home 100% free of charge.

If you have any questions about when your order will be shipped, feel free to contact us. Our customer service team is happy to assist you.

Shipping & Tracking Information

Once your order has been shipped, you will receive a tracking number via email.
Please allow 48 hours for tracking updates to appear.
If you do not receive your tracking details within 5 days, please reach out to us at support@dearhazel.com.

Possible Shipping Delays

While we aim to deliver within the estimated timeframe, shipping delays can occur due to:

High demand during peak shopping seasons
Customs processing (if applicable)
Weather conditions affecting carriers
Unexpected carrier delays

If your order is delayed beyond the estimated delivery time, please contact us, and we will investigate the status of your shipment.

Lost or Missing Packages

If your package appears lost in transit, we will:

Investigate with the shipping carrier and provide updates.
Offer a replacement or refund if the package is confirmed lost.
If a package is marked as “delivered” but not received, please check with neighbors or your local post office before contacting us.

Import Duties & Customs Fees

Dear Hazel ships internationally, and orders may be subject to import duties, taxes, or additional customs clearance fees.

Important Notice:

Any import duties and taxes are the responsibility of the customer.
If customs delays your package, we cannot guarantee the delivery timeframe.
If a package is returned due to unpaid customs fees, a refund will be processed minus the return shipping and customs costs incurred.

Contact Information

Website name: Dear Hazel
Company name: Samar Solutions
Address: Harddraversdijk 77, Drachten, 9201 HG, The Netherlands
Email: support@dearhazel.com
Phone: +31631206999
Contact Form: https://dearhazel.com/pages/contact
Business Registration Number: 96257024
VAT number: NL867533614B01