FAQ
Frequently Asked Questions
We want your shopping experience at Dear Hazel to be as smooth as possible. Below, you'll find answers to some of the most common questions about orders, shipping, returns, and more.
If you can’t find what you’re looking for, feel free to reach out to us at support@dearhazel.com – we’re happy to help! 😊
Where do you ship to?
We currently ship within the United States. At this time, we do not offer international shipping.
How long does shipping take?
Our average processing and delivery times are as follows:
- Order processing time: 1–3 business days (Mon–Fri)
- Shipping time: 5–10 business days (Mon–Fri)
As part of our commitment to sustainability, we minimize the number of daily shipments by bundling orders and dispatching them once a certain volume is reached. This helps reduce our environmental impact. We appreciate your support in creating a more eco-friendly world! 🌿
How much does shipping cost?
We offer free standard shipping on all orders. If expedited shipping options become available, they will be shown at checkout.
How can I track my order?
Use the tracking number from the email to track your order. Visit our tracking page and enter the number to check the current status of your delivery.
How do I get my tracking code?
As soon as your order has been dispatched, you will receive an email with your tracking code. This usually happens within 1 to 2 working days. If you cannot find the email, please also check your spam folder. Please note that it may take a few working days for the tracking code to become active.
What should I do if my order hasn’t arrived yet?
If your order is delayed beyond the estimated delivery window, please check your tracking link first. If you still need assistance, contact our support team at support@dearhazel.com.
Returns & Refunds
Can I cancel my order?
Yes, you can cancel your order within 15 minutes of placing it. After this time, your order is already being processed and cannot be modified or canceled.
If you need to cancel an order within the 15-minute window, please contact us immediately at support@dearhazel.com, and we’ll do our best to assist you.
Can I return my order?
Yes! We offer a 28-day return policy. If you’re not completely satisfied, you can return your item(s) within 28 days of delivery for a refund. Items must be unused, in original packaging, and in resellable condition.
How do I initiate a return?
To start a return, email us at support@dearhazel.com with your order number and reason for return. We’ll provide return instructions and a shipping label if applicable.
Do you cover return shipping costs?
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
When will I receive my refund?
Refunds are processed within 7 business days after we receive your returned item. Funds will be credited back to your original payment method.
Payments & Discounts
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express, Discover) Apple Pay, Google Pay and PayPal.
Do you offer gift cards?
Not at the moment, but we may introduce them soon!
Customer Support
How can I contact customer service?
You can reach us at support@dearhazel.com. We aim to respond to inquiries within 24-48 hours.
For more details or to submit a request, visit our Contact Page where you can also fill out our contact form for quicker assistance.
Do you offer phone support?
At this time, we only provide email support to ensure the fastest response time.
We hope this FAQ has answered your questions! If you need further assistance, don’t hesitate to reach out to us at support@dearhazel.com or visit our Contact Page to submit a request.
Our team is always happy to help and ensure you have the best shopping experience with Dear Hazel. 💛
Contact form
Customer service:
Monday to Friday: 8:00 AM - 6:00 PM (CET)
Saturday: 9:00 AM - 5:00 PM (CET)
Sunday: Closed