Refund policy

Please read our refund policy carefully before placing an order.
At Dear Hazel, we want to ensure you have a smooth and transparent shopping experience. That’s why we strongly recommend reviewing our refund and return policy before completing your purchase. By placing an order, you agree to the terms outlined below, including our conditions for cancellations, returns, and refunds.

Cancellation Policy

You can cancel your order within 15 minutes of placing it.
Once the cancellation is confirmed, you will receive a full refund to your original payment method.
To request a cancellation, email us at support@dearhazel.com.

After the 15-minute window, orders are processed and can no longer be canceled. However, you may still be eligible for a return once you receive your order.

Return Policy

Not satisfied with your purchase? No worries! You have 28 days from the date of delivery to request a return.

Return Conditions

Items must be unused, in their original packaging, and in resellable condition.
Returns without prior approval will not be accepted.
Please contact us first at support@dearhazel.com before sending back any items.

Return Shipping Costs

Customers are responsible for return shipping costs.
Returns must be sent to our warehouse in the Netherlands.

Return Address

Dear Hazel
Harddraversdijk 77
9201 HG Drachten
The Netherlands

Please note: Returns that have not been requested and approved via email will not be accepted.

Refund Process

Once we receive and inspect your returned item, your refund will be processed within 7 business days.
Refunds are issued back to your original payment method.

Exchanges

We do not offer direct exchanges. If you would like to exchange an item, please follow our return process and place a new order for the desired item.

Address Changes

Need to update your shipping address? Email us at support@dearhazel.com with:

Your order number
Your current shipping address
Your new shipping address

We can only modify addresses before your order has been shipped.

Damaged or Defective Items

If you received a damaged or defective product, please contact us immediately! Send an email to support@dearhazel.com with:
A clear photo of the damaged product
Your order number

We will send you a replacement at no additional cost.

Lost Packages

If your package is lost in transit, we will gladly send a replacement order to ensure you receive your items. We must wait 14 days before issuing a replacement order to confirm that the package is not delivered. During this time, our customer service team will keep you updated on the status of your order.

Contact Information

Website name: Dear Hazel
Company name: Samar Solutions
Email: support@dearhazel.com
Phone: +31631206999
Address: Harddraversdijk 77, Drachten, 9201 HG, The Netherlands
Business Registration Number: 96257024
VAT number: NL867533614B01