Help & Support

Frequently asked questions

We want your shopping experience at Dear Hazel to be as smooth as possible. Below, you'll find answers to some of the most common questions about orders, shipping, returns, and more.

If you can’t find what you’re looking for, feel free to reach out to us at support@dearhazel.com – we’re happy to help! 😊

Luxurious Faux-Fur Blanket Throw, All-Season Softness, 50 x 60 Inches, Premium Comfort, Ideal for Home and Travel 12

Orders & Shipping

Everything you need to know about placing, processing, and receiving your order.

We currently ship to the United States and Australia.

Our average processing and delivery times are as follows:

Order processing time: 1–3 business days (Mon–Fri)
Shipping time: 5–10 business days (Mon–Fri)

We ship directly from our trusted suppliers. This allows us to offer a broader and more unique range of products, while also minimizing unnecessary storage and transport steps, making it a more sustainable way to shop.

We offer free standard shipping on all orders.

Use the tracking number from the email to track your order. Visit our tracking page and enter the number to check the current status of your delivery.

As soon as your order has been dispatched, you will receive an email with your tracking code. This usually happens within 1 to 2 working days. If you cannot find the email, please also check your spam folder. Please note that it may take a few working days for the tracking code to become active.

If your order is delayed beyond the estimated delivery window, please check your tracking link first. If you still need assistance, contact our support team at support@dearhazel.com.

Returns & Refunds

Information about cancellations, returns, and getting your money back.

Yes, you can cancel your order within 15 minutes of placing it. After this time, your order is already being processed and cannot be modified or canceled.If you need to cancel an order within the 15-minute window, please contact us immediately at support@dearhazel.com, and we’ll do our best to assist you.

Yes! We offer a 28-day return policy. If you’re not completely satisfied, you can return your item(s) within 28 days of delivery for a refund. Items must be unused, in original packaging, and in resellable condition.

Please note: Return shipping costs are the responsibility of the customer.

To start a return, email us at support@dearhazel.com with your order number and reason for return. We’ll provide return instructions.

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Payments & Discounts

Details on payment methods, gift cards, and special offers.

We accept credit cards (Visa, Mastercard, American Express, Maestro) Google Pay, Apple Pay, Shop Pay and PayPal.

Not at the moment, but we may introduce them soon!

Customer Support

Get in touch with our team or find more help.

You can reach us at support@dearhazel.com or you can visit our Contact Page where you can also fill out our contact form. We will respond to inquiries within 24 to 48 hours from Monday to Saturday (excluding holidays).